Rockefeller Center
The Heart of New York
Rockefeller Center, one of the most renowned places in the world, was falling behind other New York City destinations in terms of modernity and revenue. So, in the midst of a massive brand overhaul, my team and I were called on to completely rethink their digital ecosystem by rebuilding it from the ground up and integrating their six different revenue streams into one cohesive experience. My roles included Design Direction, User Research, prototyping, and usability testing.
Results
The project led to an increase in job applications, session duration, and engagement on the website. The new design was more user-friendly, accessible, and provided a better overall experience for 2U’s visitors.
Team: Joe Symoski, Barney Kirby, Melayne Tullock, Allison Zuckerman, Sheree Santantonio, Preston Straight
~350
users tested (moderated & unmoderated)
54%
increase in navigation test success rate
22%
increase in ticket sales